Reference

ikke slot Legal: know your account terms

ikke slot Legal sets out how account access, personal data, cookies and payment records are handled for Indonesia.

Account termsData choicesLocal access
ikke slot ikke slot Legal: know your account terms
CONTACT ROUTE

Reach policy support through your account

A clear contact route matters when a Legal question concerns your name, phone number, wallet record or access status.

Account policy question Use the account help path when you need a Legal clause explained. Include the email or phone detail linked to your account and the subject of your request, while leaving out passwords, wallet PINs and complete bank credentials.
Wallet record query If a DANA, OVO, GoPay or QRIS record appears unclear, tell us the date, rail and status shown in your account. We can check the matching payment entry without asking you to disclose a private wallet PIN.
Data change request Ask through account support when you want a personal detail corrected, a data copy prepared or a policy concern escalated. We may confirm phone ownership before discussing account-linked details, helping keep the request with the right person.
DATA PRACTICE

Check how Legal controls your data

We handle Legal questions through practical account controls rather than vague promises. Phone verification helps us distinguish your account before access, while payment references let us trace a DANA, QRIS, bank transfer…

Personal data

We use account details such as your phone contact to provide access checks and respond to policy requests. We do not need your wallet PIN or full banking password to identify a DANA, OVO or QRIS record.

Cookies

Cookies can keep the account path consistent between login and the lobby. Your browser provides controls for clearing or restricting them, although some account functions may not work as intended after those settings change.

Account security

Phone verification comes before account access, and you should sign out after using a shared phone or computer. Keep passwords and wallet credentials private; our support route will not need those secrets to discuss Legal matters.

Payment references

A payment reference can show whether a DANA, GoPay, QRIS, bank transfer or virtual account entry is pending or matched. We use that reference for status checks, not as a substitute for your private payment credential.

Record retention

We retain account and policy records only for the operational, security, dispute and legal purposes described in our terms. When you ask about a record, we explain the relevant purpose and whether the record can be changed or removed.

Policy requests

Send requests through account support so we can verify ownership and route the matter correctly. You can ask who handles the request, seek a copy of relevant data, or request correction when an account detail is inaccurate.

Browse Legal answers for Indonesian accounts

These Legal answers cover the questions we expect before account access: local eligibility, data use, cookies, payment references and requests for correction. If your situation is different, contact us through the account help path with the smallest amount of detail needed to locate your record. We will use phone verification where account ownership must be confirmed.

It covers access conditions, account data, cookies, security checks, payment references, retention and requests for copies or corrections. It also explains that access depends on local law, so you should consider the rules applying to your location before opening or using an account.

The Legal terms are written for the Indonesia account path, including phone verification and local payment references such as DANA, OVO, GoPay and QRIS. Eligibility still depends on local law, and you should not proceed where local rules do not permit access.

Phone verification helps connect an access request to the correct account and reduces mistaken disclosure when you ask about Legal matters. It may also be used before discussing account-linked data, wallet status or a request to correct your details.

We may use a payment reference, date and status to match a DANA or QRIS entry with your account. We do not need your wallet PIN. If a record looks wrong, contact account support and provide only the details needed for the status check.

Yes, you can send a data-copy request through the account help path. We may verify phone ownership before responding, then explain which account details and related records can be supplied under the Legal terms and applicable local requirements.

Use account support and identify the detail you believe is inaccurate, such as a phone contact or account name. We may ask for an ownership check, then assess the requested change against account security, payment records and the Legal terms.

Retention depends on the purpose for the record, including account operation, security, dispute handling and legal requirements. Our terms explain the applicable purpose. Ask through support if you need clarification about a particular login, payment reference or policy request.